Order Status
Where is My Order?
Welcome to Origins Online. Shopping is easy, convenient, and secure.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “Dispatched” in the Order Status page.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
Alternatively you can contact our Customer Services team at 0808 281 0231.
Order Processing
Orders are processed in accordance to your delivery preference.
UK mainland orders received by 12 noon, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
Orders are processed and delivered on working days only (Monday through Friday, excluding bank holidays).
We're sorry Origins only delivers online orders to UK addresses (excluding the Channel Islands).
*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and shipped.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- • Item(s) not available.
- • Difficulty in processing payment information.
- • Cannot ship to address provided.
- • Duplicate order was placed.
- • Cancelled due to a customer request.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0231 with your order number, to discuss what practical options are available to you.
Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.
Review My Order History
If you have an Origins Online account, you may check the status of your most recent orders by visiting your Order page. This is the easiest and fastest way to get the most current information regarding your Origins Online orders.
Click on an Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.
Re-order From My Past Purchases
For easy purchase of your favorite products, you can re-order from past purchases by clicking here.